Call to Schedule! (610) 365-4956

FAQ

WashClub Lehigh Valley is here to help you at any time! Please call us at (610) 365-4956 to speak with a customer service representative if you don’t find the answers you need below.

What are your hours of operation?

WashClub LV is here to serve you Monday through Friday from 7AM to 7PM.

Do I have to be home for the pick up and delivery?

WashClub LV prefers to meet all of our customers personally but is not necessary, feel free to tell us where you left the clothes (front door/porch, back door/porch or garage area... whichever is convenient for you, we can arrange together.

How do I pay for your laundry service?

When you create an account with WashClub LV, you can store a credit card for convenient on-going services. You are charged upon invoicing which we do when we receive, confirm and weigh your items.

Will my information be kept confidential and safe?

WashClub LV secures all your information through our safe and encrypted website. All your information remains confidential and safe on our WashClub LV website. We do not sell or provide your information to any third parties. Your information is only used to manage your order requests.

What do I do if I have a problem with my laundry upon delivery?

WashClub LV has a 100% customer satisfaction policy. We have dedicated customer service representatives standing by to help you with any questions or issues you may have upon delivery. Please either call us at (610) 365-4956 or email us at info@washclublv.com

Does WashClub Lehigh Valley handle corporate accounts?

Yes we do, please call us at (610) 365-4956 or email us at info@washclublv.com for further details and request a quote,

Do you offer same-day pick up?

Yes but that request must be made by 10am please

Do you offer same-day service?

Yes, WashClub Lehigh Valley provides "same-day" service for wash-fold orders only. Same day orders must be submitted by 7AM that day. There is an additional $25.00 fee.

How long does it take for my clothes to be returned to me?

Your order will be returned within 24 hours for normal laundry and 48 hours for dry cleaning. If you combine both normal wash and dry cleaning, the entire order together will be delivered in 48 hours.

What if I don’t always have access to the Internet?

Please call WashClub LV at (610) 365-4956. Your order will be processed and handled in the same way it would have been had you ordered on-line or through the app.

I would like to place an order for the wash and fold service, but I don't know how much my clothes weigh. What do I do?

All you need to do is estimate the weight keeping in mind that each basket of clothes is about 15 pounds or so. Once the clothes are at our facility we weigh them on our scales. If your estimate is more than 10 pounds off, we will contact you before we proceeded. We never want you to have a much larger charge on your account than expected.

Where can you pick up and deliver from?

We will pick up and deliver from private residences, college dorms, hotels, motels, businesses and more!

How should I pack my items for my first order?

If you do not have laundry bags for your first order, or your items can't fit in your laundry bags, use garbage bags and please tie them.

We do not take hampers. If we arrive for pick up, and you leave hampers outside for us to pick up, we will remove your items from the hampers and put them in our free laundry bags on-site.

Do you offer tailoring and alterations?

No, not at this time, check back though in the future as we may add this service later.